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eBay Global Shipping Program says a Nintendo DS game is a restricted item to Mexico? (self.ebay)

submitted 1 year ago by TGTX to c/ebay

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I got a weird message today that the eBay Global Shipping program has flagged the item I sent, a Nintendo DS game, for shipment to Mexico. eBay says that they are going to send the item back to me, but gave no further instructions on what to do. In the seller portal, the item is marked delivered, but I believe that is to the eBay Shipping Center. Has this happened to anyone else before?

Looking at the tracking, the package arrived there 5 days ago and they looked to be sitting on it up to today when they made the decision to send it back. Anyone ever see “First Dimension” and “Second Dimension” postings in their tracking?

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[–] TGTX 1 points 1 year ago

Update: I got in touch with eBay support and they said that video games sales are restricted to Mexico from the US and that I should consider blocking buyers from Mexico even though eBay Global Shipping is on by default. This is bizarre.

They said to refund the buyer when I receive the item. I wish they stated that in their original email to me so I didn’t have to go through support to understand what next actions to take.