I received an email from them with a technical breakdown of how the accident happened and a commitment to do better going forward. Overall the explanation made sense, and I feel better about an accident involving a mismatch of user IDs internally than an accident that would allow a leak of sensitive user information to outside sources. To me this isn't a big enough issue to stop using their products and I appreciate the transparency and speedy response from them.
this post was submitted on 20 Feb 2024
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