this post was submitted on 07 Sep 2023
194 points (96.2% liked)
Asklemmy
43578 readers
2222 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
IT Support
I'm a help desk tech and someone genuinely thanked me for showing them something today and I felt so good afterwards. People very rarely thank me in a genuine way. It's always polite, but you can tell nobody actually means it. They just want their shit fixed.
It’s like they internally blame you that it broke in the first place.
oh they do. There's a little bit of that fear? fear because something they don't understand has "turned" on them, and they have to reach out to someone else to fix it, but I've straight up had idiots tell me they "don't accept" computers can malfunction.
To be fair, when they break, usually it’s because someone broke it… and that someone is almost always the user. Like, sure, sometimes a fan stops working or a hard drive clunks itself to the big spinning platter in the sky, but 99% of “my computer isn’t working” situations are caused by someone filling their drive with junk, accidentally unplugging something while they were tidying up, installing some software that they shouldn’t have, etc.
Ikr? Like, Idk if they expect me to spend 8 hours a day being hackerman or what lol.